At Xaventra (“we,” “our,” or “us”), protecting your personal information is a top priority. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services. By accessing our site, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information from you:
- Personal Information: Name, email address, phone number, billing information, and any other details you provide when contacting us, booking services, or signing up for newsletters.
- Non-Personal Information: Browser type, IP address, operating system, pages visited, time spent on the website, and other analytical data.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, track user behavior, and provide personalized content.
2. How We Use Your Information
We use the information collected for the following purposes:
- To provide and improve our services, including scheduling and delivering cleaning services.
- To communicate with you about your inquiries, appointments, promotions, and updates.
- To analyze website usage and improve the user experience.
- To comply with legal obligations and protect our rights.
- To prevent fraudulent activities and ensure website security.
3. Sharing Your Information
We value your privacy and do not sell your personal information. We may share your information only in the following cases:
- Service Providers: Trusted third-party vendors who assist in website operations, marketing, or payment processing.
- Legal Requirements: When required by law or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
4. Data Security
We implement industry-standard security measures to protect your information, including encryption, firewalls, and secure server hosting. While we strive to safeguard your data, no online transmission can be guaranteed 100% secure. Users are encouraged to take precautions when sharing sensitive information online.
5. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access and Correction: You can request access to or correction of your personal data.
- Deletion: You can request that we delete your personal information, subject to legal obligations.
- Opt-Out of Marketing: You can opt-out of receiving promotional emails or newsletters at any time.
- Cookie Management: You can manage or disable cookies through your browser settings.
To exercise any of these rights, please contact us at [email protected].
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage users to review the privacy policies of any third-party websites they visit.
7. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in practices, technology, or legal requirements. Updated policies will be posted on this page with the date of revision. We encourage you to review this page periodically to stay informed about how we protect your information.
Last Updated: February 26, 2026
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Address: 3 Dundee Rd, Southampton SO17 2ND, United Kingdom
- Phone: +44 078 8871 2515
- Email: [email protected]